F.A.Q.

For any information or assistance, please do not hesitate to contact us by email at info@pulseprowl.com. Our customer service team is available 24/7 to offer you immediate support in case of questions or problems.

• Is shipping always free?

We offer two different types of shipping:
- Free Trackable Shipping📦
- Trackable shipping premium⭐️📦

The only difference is that "Premium Trackable Shipping", consists of 100% insured shipping, plus if your order is damaged or lost you will receive a full refund.

• How long will my order take to arrive?

The items will be shipped within 6 - 15 working days from the order date, with Omego Express, Yunexpress, CNE, 4PX service with subsequent communication via SMS with tracking code and direct link to monitor your order in real time..

• How can I make the payment?

We offer secured and certified payments through Stripe which includes (Apple pay, Visa, Mastercard, American Express). In addition, we will send an invoice for each order placed.

• What is the return or warranty policy for the kit?

We offer a 100% customer satisfaction guarantee with a 30 day return policy from the order delivery date.

• How does the return policy work?

You will have the freedom to reconsider! If you are not completely satisfied with your purchase, you can return the item to me without explanation within 30 days from the delivery date. Your satisfaction is my priority, and I understand the importance of having the flexibility to change your mind.

In addition, for items that are defective, do not conform to the description or are not suitable for the intended use, you are entitled to a refund, repair or replacement if returned within 30 days.